SimplePeptide
Product support and returns
Contact us if there is a problem with your pen or product.
Report a product issue within 7 days
If there is a problem with your pen or product, contact us within 7 days of delivery. Return delivery is free, with a replacement or refund arranged through our team.
How to request product support
Contact our team on WhatsApp with your order number and a description of the problem. Keep the product and its packaging while we arrange the next step.
Replacement and refund arrangements
Our team will agree the return and the replacement or refund with you. Return delivery for a product problem is free.